Surrey County Council Services
Surrey County Council Services that will remain open during the next month.
Library services – we will be running a Click and Collect service from the doorstep of our libraries across the county in addition to a Home Library service. We will also be offering computer access on an appointment only basis for those residents who need it for essential services such as Universal Credit applications. We have an extensive on-line offer that will be publicised to our residents including digital events, e-books, e-newspapers, e-magazines all for free and residents can join on-line and start borrowing straight away.
Our arts service will continue to be delivered both online and through our adult learning centres and in schools.
Civil registration services – will continue to operate as they do now, but no weddings will be allowed unless exceptional circumstances.
Customer Services/ Contact Centre – remaining open -see beelow
Frontline services in Children’s and Adult Social Care we recognise that much of the essential work that the council has to do, particularly to support vulnerable residents, cannot be done from home. For those working on the front line, for example social workers in adult social care, or in children’s services, arrangements will remain the same for the time being. Support staff in frontline services may also be asked to go in, as required, to maintain capacity to enable staff to carry out their roles.
Adult Social Care –the Emergency Duty Team (EDT) will be fully operational during the lockdown period, as will the MASH (multi-agency safeguarding hub). Day Centres are expected to be closed (although they are not run by the council).
Care homes – are for now asked to follow the existing guidance for visiting i.e. no visiting if the home is located within a Tier 2/ high alert area, e.g. in Elmbridge but we are expecting a further update tomorrow.
Children’s Services – will continue seeing children face to face out of preference, but based on risk factors can also carry out these visits virtually if needed. Waiting for further clarity on Youth Services and Family Centres.
Schools, education settings and nurseries– will remain open, including our three Surrey outdoor learning sites for schools
After school clubs – must close if they operate purely for extra-curricular activities; can remain open if they are needed for after school childcare. Waiting for further detail.
Waste – we think that these will remain open but are waiting on further guidance. Re-use recycling & upcycling shops – will close during lockdown period.
Reigate and Banstead Waste Services are also unaffected at present, so pleae continue to put your bins out as normal
Countryside sites and car parks– will remain open
Construction and highways works– will continue
All the following remain fully operational: Surrey Fire & Rescue Service; Coroner’s Court, Trading Standards, Health & Safety, IT & Digital, Planning and all other corporate, democratic and support services.