The Little Book of Big Scams

The KRA has received a number of alerts from Surrey Police and we pass these on to you now.

1) Phone Scam Alert

A member of the public received a phone call a few days ago from 01572675765,
The caller did not give her much detail but told her that they had a cheque for her to refund her bank charges. They asked her to confirm her address, which they gave correctly. Don’t be fooled by this, as addresses are easy to obtain.

She was looking forward to receiving the cheque, and put the phone down although she doesn’t get bank charges! When she tried phoning the number back on her mobile it was an unrecognised number. Thankfully she did not give her account/card/pin numbers

NEVER give out your address on the phone and NEVER EVER EVER give out your bank card details and PIN number to someone who is phoning you.

2) Festive Cold Callers

Unfortunately at this time of year we can see an increase of cold callers at your front door. Using a sad or hard luck story to encourage you to purchase what they have.


Whilst door step trading is not an offence in itself, if they have the correct licence to do so, they should have their licence or ID available and on view and be professional in their manner.

Should you not wish to entertain door step traders display a No Cold Callers door sticker. You can also decide not to answer the door, or you can simply say

Should they not leave or become abusive, please call Surrey Police using 999. Remember to always use a door chain, check for identification carefully, and if in doubt, keep them out.

3) Cyber Security

The National Crime Agency (NCA) is asking people to protect themselves from malware after a computer network known as Avalanche has been taken down.

Avalanche, which was set up in 2009, was used to send out millions of fraudulent emails weekly enabling cybercriminals to steal personal information such as financial details. At any given time up to 500,000 computers worldwide are believed to have been carrying infections distributed through the Avalanche network.

On 30 November 2016 a global operation by police forces from more than 30 countries, including the UK, resulted in criminal enterprises losing access to Avalanche.

In a single day of coordinated action, more than 830,000 malicious web domains were taken down, breaking the channel between criminals and the computers they controlled.

In addition, five individuals were arrested, 37 premises were searched and 39 servers were seized, while 221 servers were put offline through abuse notifications sent to the hosting providers. Victims of malware were identified in over 180 countries.

Malware on the Avalanche system concentrated on but was not limited to Windows PC vulnerabilities.

To help protect yourself from the threat of malware you should ensure that you always download the latest software and app updates which contain vital security upgrades to help protect your devices.

Remember if an email or SMS text message is unexpected or you do not recognise the sender always take care not to open attachments, or click on links..

For additional online safety advice visit Get Safe Online and Cyber Aware.

Please note: Action Fraud is not responsible for the content on external websites.

To report a fraud and cyber crime and receive a police crime reference number, call us on 0300 123 2040 or use our online fraud reporting tool.

Have a very merry and safe Christmas
Best wishes
Carmen Lambert Singer
Reigate and Banstead Safer Neighbourhood Team

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